When I observed the training of health workers for the trial in February 2020, I realized that health workers in the control group struggled to understand the forms and how to fill them in correctly, but in the intervention group where health workers were trained in the PHISICC tool, discussions centered on the patient and how the forms can facilitate the health workers job. This difference was amazing.
PHISICC is a change of culture in health information systems. The forms are made for health workers and data collection is kept as simple as possible.
PHISICC holds the promise of simplifying the reporting system and puts the patient at the centre.
When the districts asked us to add more indicators into the monthly reports, health workers were frustrated and said that PHISICC was meant to simplify their work, not to render it more complicated. Health workers said : PHISICC is for us (the health workers).